From: Baroni Limited [baroni-limited@tiscali.it]
Sent: 14 August 2006 20:00
Subject: Baroni Limited - Offshoring Newsletter' - 28/06

Importance: High
Sensitivity: Confidential

Outsourcing may cease to be a scare word in US

In the 2004 political season, offshore outsourcing ' the practice of hiring lower-paid service workers in places like India to carry out tasks previously done by higher-paid American workers ' became an important issue.  N. Gregory Mankiw, then the chairman of the White House’s Council of Economic Advisers, made a statement which led to a furore in the US.  The crux of the statement was this: ‘‘Outsourcing is just a new way of doing international trade’’.

The phrase was translated into headlines, as well as politically motivated press releases, that accused Mankiw, and hence president Bush, of supporting the wholesale export of jobs from Bangor to Bangalore.  Democrats and Republicans hastened to condemn the remark.

For Mankiw, the episode, which he recounts in a recent working paper stands as a case study of what happens when an academic economist is tossed into the meat grinder of the news cycle — and of the public’s general lack of economic education.  ‘‘This is the sort of stuff I talk about in the first week of my introductory economics class,’’ he said.  Outsourcing has yet to make a significant appearance in this year’s political campaign.  The furore surrounding the practice seems to have subsided quickly once the ballots were tallied in November 2004.

In the years since Mankiw’s encounter with the buzz machine, economists have been crunching data on short-term trends in outsourcing in the vast service sector, which accounts for about 80 per cent of domestic jobs.  While there are some exceptions, they generally find more reason for concern than alarm.

In December 2005, the McKinsey Global Institute predicted that 1.4 million jobs would be outsourced overseas from 2004 to 2008, or about 2,80,000 a year  creative destruction, more jobs are created and lost in a few months than will be outsourced in a year.

Diana Farrell, director of the McKinsey Global Institute, notes that in May 2005 alone, 4.7 million Americans started new jobs with new employers.

According to a McKinsey study, only 3 per cent of retail jobs and 8 per cent of health care jobs can possibly be outsourced.  By contrast, McKinsey found that nearly half the jobs in packaged software and information technology services could be done offshore.  But those sectors account for only about 2 per cent of total employment.  The upshot: ‘‘Only 11 per cent of all US services job could theoretically be performed offshore,’’ Farrell says.

Economists have also found that jobs or sectors susceptible to outsourcing aren’t disappearing, resulting to greater job insecurity in the tradable job categories amongst Americans.

However, there is evidence that within sectors, lower-paying jobs are being outsourced while the more skilled ones are being kept here.  In a 2005 study, Catherine L. Mann, senior fellow at the Institute for International Economics, found that from 1999 to 2003, when outsourcing was picking up pace, the US lost 1,25,000 programming jobs but added 4,25,000 jobs for higher-skilled software engineers and analysts.

Posted online by Daniel Gross in New York times.

 


 

 

 Top Stories

 

United States Office of the Comptroller of Currency (OCC) to audit Indian BPOs
The US Office of the Comptroller of Currency (OCC) has decided to audit Indian BPO companies providing various outsourcing services, such as equity research, analytics, and back office services to the US banks.  The audit process is expected to start in the later part of 2006 with small and medium BPO companies.  In the present format, the OCC charters, regulates, and supervises all national banks of the US.

Aon and Xchanging Announce Partnership with Initial 10-Year Service Contract Worth GBP 230 Million
More than 500 staff at insurance company Aon are to transfer to Xchanging after it signed a 10-year £230m business process outsourcing (BPO) deal with the outsourcer.  The deal involves the outsourcing of Aon's Client Operations division, which handles current and legacy insurance claims administration and processing, as well as accounting and settlement for clients within Aon's re-insurance division.  Cambridge Solutions Ltd. the incumbent off-shore service provider to Aon UK for claims processing continues to be the exclusive supplier and will expand the offshore services it provides to the new Xchanging/Aon partnership.

Lloyds TSB signs multi-million pound HR outsourcing deal
Lloyds TSB has signed a five-year HR outsourcing deal with business services firm Xansa.  The multi-million pound deal covers HR functions at the bank including administration, recruitment and existing help-desks for training, advice and guidance, and general queries

CIBC expands HP outsourcing contract
Canadian Imperial Bank of Commerce (TSX:CM) has amended and extended an information technology outsourcing agreement with Hewlett-Packard Canada.

Delta plans IBM outsourcing deal
Delta has asked a US bankruptcy court for permission to outsource its IT support and maintenance to IBM as part of plans to cut costs and reduce headcount.

City of New York Awards AT&T Major Services and Networking Contract
AT&T has won a USD 25 million contract to provide telecom services with the City of New York. The company expects the contract to enable it to secure revenues worth USD 100 million from the city's various agencies. The City of New York will have the option to utilize AT&T's local and long distance voice services, as well as data services.

Talecris Biotherapeutics Signs IT Outsourcing Contract with Siemens Business Services, Inc.
Talecris Biotherapeutics and Siemens Business Services, Inc., today announced the signing of a multi-year, $69 million contract.  Under the terms of the agreement, Siemens will operate the entire IT infrastructure in all locations for Talecris Biotherapeutics.

Hitachi Opens Offshore Development Management Centre in Mumbai
Hitachi India Pvt. Ltd. has established the Offshore Development Management Centre (ODMC), a new unit in its Mumbai office, which provides project management support.  The ODMC will support and reinforce project management communication between the design team of Hitachi's software product division in Japan and its Indian partners.

 

 Service Provider News

 

For the April-June quarter Indian Software, Services Exports Up 32 Per Cent: ESC
The Electronics and Computer Software Export Promotion Council (ESC) has reported that the software and services exports, including ITeS, have increased by 32.29 per cent to Rs 29,500 crore (US$6.57 billion) in the April-June quarter.  At the same time, the estimated export for computer hardware in the April-June quarter has grown by 25 per cent.

Flextronics, Juniper In Outsourcing Pact
Flextronics and Juniper Networks have inked a global outsourcing relationship whereby Flextronics will provide a portion of new product introduction, manufacturing and logistics services on a worldwide basis for Juniper's security and networking products.

ACS Signs $19.9 Million Healthcare Contract With South Carolina
Under terms of the contract, ACS will provide third-party liability (TPL) insurance verification, benefit recovery, and health insurance program administration services.  ACS will also develop a new electronic imaging, workflow, and data entry system.

IBM Signs Information Technology Services Agreement With Safmarine Container Lines
Safmarine Container Lines has awarded a ten-year Information Technology outsourcing contract to IBM to manage its data centre operations, servers, storage, and desktop systems in South Africa.  In a separate development, IBM won a five-year IT services contract with the National Healthcare Group of Singapore.

TCS Signs Shareholder Promoters Agreement to Establish Software JV with Chinese Firms
Tata Consultancy Services Asia Pacific Pte, a subsidiary of the Tata Consultancy Services Ltd (TCS) announced that it had signed a Shareholder Promoters Agreement and other relevant commercial documents with Beijing Zhongguancun Software Park Development Co., Uniware Co., and the Tianjin Huayuan Software Area construction and Development Co., to establish China’s first industrial scale software company.  The joint venture, Tata Consultancy Services (China) Co., will provide IT outsourcing services and solutions to the Chinese domestic market as well as the global market.  Microsoft will participate in the joint venture as a strategic investor, as soon as the joint venture is established.

Philippine ePLDT unit spends $35M to buy US outsource firm
SPI TECHNOLOGIES INC., a wholly owned subsidiary of Philippine Long Distance Telephone Co.'s information and communications technology arm ePLDT, has expanded its global healthcare business by acquiring US-based medical transcription firm CyMed Inc. for $35 million.

Offshoring threat sparks uproar at BOI
The Irish Bank Officials Association has asked Hewlett Packard (HP) and Bank of Ireland (BOI) to clarify their offshoring plans The development relates to a seven-year outsourcing agreement awarded by BOI to HP in 2003.  Under the deal Bank of Ireland, workers had transferred to HP as part of an outsourcing detail.  Now media reports HP wants outsource the banking operations to India

 

 

 

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